[TreeTopFlyer]

Valuable lesson. I had the same type of experience at my job. One day this man calls my work about some problem he had that was not the County's responsibility. I was unsure if it were a Dept. of Transportation project or a Builder that needed to be called. His problem was related to a retention pond being dug for a new subdivision. I told him I did not know who he needed to call but it wasn't us. After I hung up a supervisor wonders in and I ask him if he knew what the deal was. He said that the Dept. of Transportation was digging that pond and they needed to be called. This man who called is a regular caller with tons of complaints in our call tracking system. So, I look up his phone number and call the guy back up tell him he needs to call the Dept. Of Transportation and they are in the phonebook. He asks me if I know the number and I tell him again they are in the phonebook. With that he informs me that he is blind and doesn't even have a phonebook. I felt pretty bad because, I know the phone number by heart. I refer so many people there that it's etched in my head. I didn't want to help the guy because he causes so much paperwork and many of his calls are frivolous. He's an habitual caller. Now if that guy calls I think how boring his life might be and something that a busy able bodied person might not call in about may cause a blind person problems. Now, I TRY to go they extra mile and be as helpful to any constituent callers who may call. You never know who you are speaking with so I figure that's how it should be.